Privacy Policy
Last updated:
2026
The full story is only useful when it is handled with care.
Jam captures software moments so teams can understand what happened and fix it faster. A Jam can include the screen, audio, URLs, browser and device details, console logs, network requests, comments, and other context. Some of that context may include personal data.
This Privacy Policy explains what personal data we collect, how we use it, when we share it, how long we keep it, and the choices you have.
When we say "Jam," "we," "us," or "our," we mean Jam, Inc. and its affiliates. When we say "Service," we mean our website at https://jam.dev, our app, browser extension, and related products and services.
If you use Jam on behalf of a company or organization, please also review the Data Processing Agreement in our Terms of Service.
By using the Service or submitting personal data to Jam, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.
In This Document
The data we collect
How we use data
Sharing, retention, and security
Your choices and rights
Other privacy details
Region-specific notices
I. The Data We Collect
"Personal Data" means information that identifies you or could reasonably be used to identify you, alone or together with other information.
We collect the following categories of Personal Data:
Account Data
If you create an account, we collect information needed to create, authenticate, and manage your access to the Service, including your email address and related account details.
Financial Data
If you use paid features, we may collect information needed to process payments, such as payment card details and authentication information. Payment information may be processed by our payment providers.
Jam Content and Recordings
When you use Jam, we process the content you capture or submit through the Service. This may include screen recordings, video, audio, screenshots, comments, URLs, timestamps, interaction metadata, browser details, device and operating system metadata, console logs, network requests, and any personal data visible or audible in a Jam.
Communication Data
If you contact us with questions, support requests, feedback, survey responses, or market research responses, we collect the information you choose to provide.
Social Media Data
If you interact with Jam through social media pages, we may collect information you provide to us there, such as contact details or messages. The companies that host those pages may also provide us with aggregate information and analytics about interactions with our pages.
II. How We Use Data
We use Personal Data only when we have a valid reason under applicable law. Depending on the context, that reason may be:
to perform our Terms of Service or another agreement with you;
to comply with legal or regulatory obligations;
because we or a third party have a legitimate interest that is not overridden by your rights and interests; or
because you gave consent.
We use Personal Data for the following purposes:
To provide the Service, including creating, storing, displaying, sharing, and managing Jams.
To authenticate accounts and keep accounts secure.
To process payments for paid features.
To respond to questions, feedback, comments, and support requests.
To send administrative information, including Service updates and changes to our terms, conditions, and policies.
To analyze how people use the Service so we can improve reliability, usability, performance, and product quality.
To maintain and improve the content and functionality of the Service.
To develop new products, features, and services.
To prevent fraud, abuse, security incidents, and misuse of the Service.
To protect our rights, privacy, safety, property, users, affiliates, and third parties.
To comply with legal obligations and legal processes.
To tell you about products or services we think may interest you, where allowed by law.
Aggregated and De-identified Information
We may aggregate or de-identify Personal Data so it no longer identifies you. We may use that information to understand how the Service works, improve Jam, build new features, conduct research, and share general usage statistics with partners or prospective partners.
Marketing
We may use your Personal Data to contact you about Jam products or services we think may interest you. Where consent is required, including in the United Kingdom or European Union, we will ask for that consent separately and clearly.
We do not sell your Personal Data to outside organizations for their own marketing. You can opt out of marketing emails by following the unsubscribe instructions in our emails or by contacting us at hello@jam.dev. If you opt out of marketing, we may still send account, service, support, security, and administrative messages.
When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate those activities with other personal information they or others have about you, including by association with your email address. We or our service providers may then send communications and marketing to that email address.
You may opt out of certain advertising by visiting https://app.retention.com/optout. You may also opt out of certain collection of personal data in compliance with GDPR at https://www.rb2b.com/rb2b-gdpr-opt-out.
Cookies and Similar Technologies
We use cookies and similar technologies to provide, secure, improve, and personalize the Service, understand usage, remember preferences, and support marketing where allowed by law.
Our Cookie Policy explains the cookies we use and how you can manage them.
III. Sharing, Retention, and Security
How We Share Personal Data
We may share Personal Data in the following circumstances:
Vendors and Service Providers
We share Personal Data with vendors and service providers that help us operate the Service and our business. These may include providers of hosting, cloud infrastructure, IT services, email communication, newsletters, advertising and marketing, payment processing, customer relationship management, customer support, analytics, security, and similar services.
These providers may access, process, or store Personal Data only as needed to perform services for us and in accordance with our instructions. We require service providers to use appropriate measures to protect Personal Data and to use it only to provide services to us and to you.
Business Transfers
If Jam is involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of assets, or transition of service to another provider, Personal Data may be shared with counterparties and advisors as part of that process and may be transferred to a successor or affiliate.
Legal Requirements and Safety
We may disclose Personal Data if required by law or if we believe in good faith that disclosure is necessary to:
comply with a legal obligation, including national security or law enforcement requirements;
protect and defend our rights or property;
prevent fraud;
protect the personal safety of users or the public; or
protect against legal liability.
We may also disclose and exchange information with law enforcement agencies and regulatory bodies when required to comply with legal and regulatory obligations.
How Long We Keep Personal Data
We do not keep Personal Data longer than necessary for the purposes described in this policy.
Generally, we store data until it is no longer needed to provide the Service or until your account is deleted, whichever comes first, unless a longer retention period is required or permitted by law.
When Personal Data is no longer needed, we will delete or anonymize it. We may continue to use aggregated or anonymized information that can no longer identify you.
Security
We use appropriate security measures designed to prevent Personal Data from being accidentally lost, used unlawfully, accessed without authorization, altered, or disclosed.
We limit access to Personal Data to people who have a genuine business need to access it. Those people must process the information only in an authorized manner and are subject to confidentiality obligations.
We also maintain procedures for suspected data security incidents. Where legally required, we will notify you and any applicable regulator of a suspected breach.
No internet or email transmission is fully secure or error-free. Please take care when deciding what information to capture in a Jam, send through the Service, or email to us.
IV. Your Choices and Rights
Some Personal Data is optional. If you choose not to provide Personal Data needed for certain features, those features may not work.
If you have an account, you can update or correct some Personal Data through your account settings. You can also contact us at hello@jam.dev.
To request access, correction, deletion, or another privacy right, email hello@jam.dev with the subject line "Personal data request."
We may need to verify your identity before responding. For example, we may ask you to confirm that you control the email address associated with your account or provide additional information needed to verify the request.
V. Other Privacy Details
Children
The Service is not directed to children under 16. Jam does not knowingly collect Personal Data from children under 16. If you believe a child under 16 has provided Personal Data to Jam through the Service, please contact us at hello@jam.dev and we will endeavor to delete that information.
Links to Other Websites
The Service may contain links to websites or services not operated or controlled by Jam. Their privacy practices are governed by their own policies, not this Privacy Policy. Please contact those third parties directly for information about their privacy practices.
Changes to This Policy
Jam and our Service may change from time to time, so we may update this Privacy Policy. When we do, we will post the updated version on this page unless another type of notice is required by law.
If you continue using the Service or provide Personal Data after the updated Privacy Policy is posted or otherwise communicated, you consent to the revised policy and the practices described in it.
Contact Us
If you have questions about this Privacy Policy or our information practices, contact us at hello@jam.dev.
VI. Region-Specific Notices
Some privacy laws give residents of certain places additional rights. This section explains those rights.
Additional Notice to EU Residents
If you are in the European Union or otherwise covered by the General Data Protection Regulation, you have certain rights over Personal Data about you.
We will respond to requests to exercise your data subject rights without undue delay and, in any event, within one month unless an extension is permitted by law. Where allowed, we may extend the response period by up to two additional months depending on the complexity and number of requests.
If a request is clearly unfounded, excessive, or burdensome, we may charge a reasonable fee reflecting administrative costs or decline to process the request. If we do so, we will explain why.
Depending on the circumstances, you may have the right to:
confirm whether we process Personal Data about you and request a copy of that Personal Data;
ask us to correct or update inaccurate, incomplete, or outdated Personal Data;
ask us to delete Personal Data in certain circumstances;
ask us to restrict use of Personal Data in certain circumstances;
ask us to export Personal Data you provided to us to another company, where technically feasible;
withdraw consent at any time where Processing is based on consent;
object to certain Processing of Personal Data; and
exercise these rights without discrimination.
If you believe we have not responded satisfactorily, you may have the right to contact your local data protection authority.
Additional Notice to California Residents
This section applies to California residents.
California law gives residents rights to know, access, correct, delete, and limit certain uses of personal information, and to opt out of certain sales or sharing of personal information.
Jam does not sell personal information for money. Some advertising or marketing cookies may be considered a "sale" or "sharing" under California law. You can opt out of that sharing by disabling advertising cookies where our cookie management tools are available, using browser signals such as Global Privacy Control, or contacting us at hello@jam.dev.
The categories of personal information we collect are described above in "Personal Data We Collect." The purposes for collecting and using that information are described in "How We Use Personal Data." The categories of recipients are described in "How We Share Personal Data."
To exercise California privacy rights, contact us at hello@jam.dev with the subject line "Personal data request."
Additional Notice to Colorado Residents
If you are a Colorado resident acting in an individual or household context, and not in a commercial or employment context, the Colorado Privacy Act may give you rights to access, correct, delete, and obtain a portable copy of your Personal Data, and to opt out of targeted advertising, sale of Personal Data, or certain profiling.
We do not sell Personal Data for monetary gain and do not profile you in furtherance of decisions that produce legal or similarly significant effects.
If we decline to take action on your request, you may appeal by contacting hello@jam.dev and stating that you wish to appeal. If your appeal is denied, you may contact the Colorado Attorney General at https://coag.gov/file-complaint/.
Additional Notice to Virginia Residents
If you are a Virginia resident acting in an individual or household context, and not in an employment or commercial context, the Virginia Consumer Data Protection Act may give you rights over Personal Data, including rights to access, correct, delete, obtain a copy, and opt out of certain Processing.
We will respond to your request within 45 days of receipt, unless an extension is permitted by law. If we decline your request, you may appeal by contacting hello@jam.dev and stating that you wish to appeal. If your appeal is denied, you may submit a complaint to the Virginia Attorney General at https://www.oag.state.va.us/consumercomplaintform.
Additional Notice to Connecticut Residents
If you are a Connecticut resident acting in an individual or household context, and not in a commercial, employment, representative, nonprofit, or governmental context, the Connecticut Data Privacy Act may give you rights to access, correct, delete, obtain a copy of, and opt out of certain Processing of Personal Data.
We will respond to your request within 45 days of receipt, unless an extension is permitted by law. If we decline your request, you may appeal by contacting hello@jam.dev and stating that you wish to appeal. If your appeal is denied, you may submit a complaint to the Connecticut Attorney General at https://www.dir.ct.gov/ag/complaint/.
Additional Notice to Utah Residents
If you are a Utah resident acting in an individual or household context, and not in a commercial or employment context, the Utah Consumer Privacy Act may give you rights to access, delete, obtain a copy of, and opt out of certain Processing of Personal Data.
To exercise those rights, contact us at hello@jam.dev with the subject line "Personal data request."
Notice to Nevada Residents
Nevada law allows Nevada residents to opt out of the sale of certain types of personal information. We currently do not sell personal information as defined under Nevada law. If you are a Nevada resident, you may still submit a verified opt-out request to hello@jam.dev, and we will record your instruction and apply it if our practices change.